Technology updates and upgrades, along with changes to your business, can mean that your software application doesn’t work as well as it once used to. For this reason, it’s important that your software is maintained and supported so that your users continue to gain the maximum benefits from all of the functionality.
Once applications are delivered, we don’t just walk away – we’re in it for the long-term. Even if you’re not an existing DCSL customer, we’ll take on your application or system and provide full, consistent and dedicated support for the remainder of its life. For existing customers, our support agreements are integrated with the software we provide, so you get full, uninterrupted access to our support organisation from the moment your system is launched
ll support requests are logged in our in-house online helpdesk system and tracked by our dedicated helpdesk support staff. If our support team cannot solve the problem or answer the question immediately, they will escalate the issue to a member of the development or Quality Assurance (QA) team so your problem can be rapidly resolved or your question answered by the relevant in-house expert.
You will be given access to the online helpdesk facility so you can monitor any support requests you have submitted and add detail to them, if required. Our helpdesk is available 9am – 5.30 pm weekdays and is regularly monitored out of hours.
As well as our online helpdesk, you can also get in touch by telephone or via email – whatever’s the most convenient for you.
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